

Open letter to the membership:
October 7, 2009
NENUG Members,
We've waited patiently since January, and Nortel Enterprise will soon be absorbed by Avaya. I
have deliberately kept silent as I felt that INNUA should be the voice regarding the changes.
However, you'll soon receive information about our next chapter meeting, and I decided to
briefly discuss our local chapter.
The NENUG Board has been asking some of the same questions you have
Now what?
What does this mean for the chapter?
What does this mean for the user group?
What does this mean for my company and what does it mean for my future?
We all are linked together by the fact that we use Nortel for our voice and/or data solutions. We
are also bound together as voice/data professionals. So now that Nortel is becoming part of
another company, what does this mean for a Nortel Users' Group? Are we still relevant and
does the Users' Group offer any value?
People at meetings or conferences repeatedly tell me the greatest value they receive from this
organization is the link to other users. While it's always been important to have access and
support from Nortel engineers and management, the Users' Group has been focused on its
connection to each other. Now, more than ever, we will need that link to our fellow end user.
We're all facing changes, and we'll need to know how we're managing it. Access to information
is crucial to our companies, and we all receive beneficial information from the user community.
We don't know what the future holds. INNUA is working with Avaya's User Group to establish
synergies. Regardless of what the industry decides, I believe that the Users' Group has the
potential to be a vital resource. It will be the place to hear about the successes from our
colleagues, and understand the "gotchas" some will face. Your organization will be looking to
you for answers. The more information you can provide the more valuable you become.
Information will be vital, and the Users' Group can continue to be a source of that information.
Most of you will be getting your renewal invoices in November. I encourage you to continue to
be a part of this organization. While Nortel is the solution we currently use, the important part of
this organization has been "Users' Group" and that part is NOT going away. Our next two
meetings are planned for October 28 and December 10. You'll be seeing information on the
October meeting very soon, and we've already started planning the December meeting.
Stay connected! Stay informed! Join us for the two remaining meetings, and remember that we
are all End Users - that's what makes this Group work!
Sincerely,
Seann L. Jackson
President, NENUG
